Contact Us

Click the 'Forgot Password' link on the login page. We'll email you instructions to create a new password.

Session cancellations are governed by article 11 of our Terms of Service: full refund more than 24 hours before; 50% refund between 24 and 2 hours before; no refund within 2 hours. EU consumers also have a 14-day right of withdrawal on services not yet performed (article 12 of the Terms). See the full text at /terms.

Send your request to [email protected]. We respond within 30 days. See the Privacy Policy at /privacy for the full list of rights and how we handle them.

For copyright (DMCA / French droit d'auteur) and other unlawful content under LCEN / DSA, see /takedown for the formal notification procedure. For everyday community concerns, use the in-app Report button or email [email protected].

Start your application from the Guild portal (/apply) or email [email protected]. The relationship between mentors and EduPreps is described in detail in the Mentor Particular Conditions at /mentor-agreement.

We accept major credit cards via Stripe. Charges appear as 'EDUPREPS' on your statement. EduPreps is operated by Kanon Enterprises LLC (Texas). Mentor payouts use Stripe Connect — terms in the Mentor Particular Conditions at /mentor-agreement.